0142 employees · custom production · 85 orders a week
One custom order
A custom order should not be rebuilt five times.
Sales, production, quality and finance work on the same order — but in separate tools. That makes changes slow and every handover vulnerable.
Active employee time4h 35m22m
Total lead time2–3 daysSame day
Systems involved51
Manual handovers71
BeforeThe order is copied through five tools
- 01E-mailEnquiry received
Specifications are gathered from emails and attachments.
15 min · active work - 02ERPOrder entered
Customer and line items are entered manually.
35 min · active work - 03ExcelProduction sheet built
The order is translated into another file.
1 t 10 min · active work - 04E-mailChanges approved
Versions travel between sales and production.
1 t 15 min · active work - 05Papir + ERPQuality and invoice assembled
Checks and completed work are recorded again.
1 t 20 min · active work
With your systemThe order flows through one connected system
- 01CPQOrder specified
Valid choices and prices are built in.
2 min · active work - 02OrdrestyringData follows the order
The same data is used throughout.
4 min · active work - 03MESProduction updates
Plan and status change in real time.
4 min · active work - 04KvalitetChecks documented
Checkpoints follow the order automatically.
6 min · active work - 05FaktureringInvoice prepared
Completed work is already available.
6 min · active work
0218 employees · field service · 65 cases a week
One service case
A service case should find its way without a coordinator.
The office assigns jobs, coordinates times and collects the technician's notes afterwards. The customer waits while employees hold the process together.
Active employee time2h 10m14m
Total lead time1–2 daysWithin the hour
Systems involved41
Manual handovers61
BeforeThe office keeps the case moving
- 01IndbakkeCase read and sorted
Urgency and discipline are assessed manually.
10 min · active work - 02CRMCustomer looked up
History is found across separate notes.
20 min · active work - 03KalenderTechnician found
Skills and availability are compared.
25 min · active work - 04TelefonRoute and time agreed
Office, customer and technician coordinate.
45 min · active work - 05Papir + økonomiReport and invoice entered
The technician's notes are re-entered at the office.
30 min · active work
With your systemThe case routes and documents itself
- 01KundeserviceCase categorised
Customer and history are recognised immediately.
1 min · active work - 02Field serviceJob matched
Skills and capacity determine assignment.
3 min · active work - 03RuteplanVisit scheduled
The route updates together with the calendar.
3 min · active work - 04Mobil rapportWork documented
Time, photos and materials are captured on site.
4 min · active work - 05FaktureringInvoice prepared
The customer gets status and finance gets the data.
3 min · active work
0324 employees · technical B2B sales · 45 quotes a week
One complex quote
A strong quote should not depend on the right person.
The salesperson gathers product choices, discounts, documentation and approvals from different colleagues. Knowledge lives in files and in the heads of a few people.
Active employee time3h 20m28m
Total lead time4–7 daysUnder one day
Systems involved61
Manual handovers81
BeforeThe quote is assembled from people and files
- 01CRMNeed recorded
Customer requirements are written as free text.
15 min · active work - 02ExcelSolution configured
Product choices and prices are calculated manually.
45 min · active work - 03Teams + mailExpert input collected
Specialists reply in separate threads.
55 min · active work - 04E-mailDiscount approved
The manager often lacks the full context.
50 min · active work - 05Word + ERPQuote and order created
Data is copied first into the document, then into the order.
35 min · active work
With your systemRules, knowledge and approvals are part of the flow
- 01CRMNeed qualified
The right questions follow the sales situation.
3 min · active work - 02CPQSolution configured
Only valid choices, prices and combinations appear.
6 min · active work - 03GodkendelseExceptions route themselves
The right manager receives the full context.
7 min · active work - 04DokumenterQuote generated
Content and attachments are created from selected data.
6 min · active work - 05OrdrestyringAcceptance becomes an order
The customer signs and the order appears without re-entry.
6 min · active work
0431 employees · 1,800 SKUs · 140 orders a day
One purchasing cycle
Inventory should react before the shelf is empty.
Inventory, purchasing and sales see different numbers. Demand is discovered late, and employees spend time checking stock and deliveries manually.
Active employee time2h 45m18m
Total lead time1–2 daysWithin the hour
Systems involved51
Manual handovers61
BeforeDemand is discovered and checked manually
- 01ERPShortage list exported
A report shows yesterday's inventory.
25 min · active work - 02ExcelDemand corrected
Sales, seasonality and open orders are assessed manually.
35 min · active work - 03E-mailSuppliers contacted
Price and lead time are collected in threads.
30 min · active work - 04ERP + bankPurchase created
Lines, currency and approval are entered again.
45 min · active work - 05Papir + WMSGoods received
The delivery note is checked across several systems.
30 min · active work
With your systemData triggers purchasing and follows the goods in
- 01PrognoseDemand detected
Sales and stock movements update demand continuously.
2 min · active work - 02IndkøbProposal created
Minimum stock, open orders and lead time are combined.
4 min · active work - 03LeverandørAgreement selected
Price, performance and terms are visible.
3 min · active work - 04GodkendelseException approved
Only exceptions require an employee.
5 min · active work - 05WMSReceipt matched
Goods and purchase order connect on arrival.
4 min · active work
0555 vehicles · 120 daily deliveries · 14 dispatchers
One planning round
Today's route should not be outdated before the vehicle leaves.
Orders, drivers, vehicles and changes are coordinated across boards, phones and separate fleet tools. The plan quickly loses touch with reality.
Active employee time3h 05m16m
Total lead timeHalf a dayIn real time
Systems involved51
Manual handovers91
BeforeThe dispatcher synchronises reality manually
- 01E-mail + EDIOrders collected
Formats and addresses are checked individually.
30 min · active work - 02TavleCapacity assigned
Vehicle and driver are matched from experience.
40 min · active work - 03KortRoutes planned
Stops are moved manually to make the day work.
45 min · active work - 04TelefonChanges phoned out
New times must be confirmed with several parties.
35 min · active work - 05Papir + ERPDelivery documented
Receipts are collected and entered afterwards.
35 min · active work
With your systemPlan, vehicles and deliveries share one status
- 01APIOrders validated
Data arrives consistently regardless of sender.
2 min · active work - 02RuteplanDay optimised
Stops match capacity, time and geography.
4 min · active work - 03FlådestyringVehicles tracked
Position and estimated arrival update continuously.
3 min · active work - 04NotifikationerChanges shared
Customer and driver receive the right message automatically.
4 min · active work - 05LeveringsdataProof follows the order
Photo, signature and time are ready immediately.
3 min · active work
0624 employees · 38 properties · 90 issue reports a week
One issue report
An issue report should be able to find the right solution itself.
Tenants, operations, caretakers and external contractors share information through inboxes, phones and spreadsheets. Status quickly becomes difficult to follow.
Active employee time3h 50m19m
Total lead time2–4 daysSame day
Systems involved51
Manual handovers81
BeforeOperations holds the case together across people
- 01E-mailIssue described
Address, photos and contact details arrive as free text.
20 min · active work - 02ExcelCase created
Operations copies the information into its overview.
35 min · active work - 03TelefonRight worker found
Caretakers or contractors are contacted one by one.
1 t 05 min · active work - 04E-mail + smsAccess and time agreed
Tenant and contractor coordinate in separate threads.
1 t · active work - 05Papir + økonomiWork closed
Evidence, materials and invoice are assembled afterwards.
50 min · active work
With your systemThe case finds its way and documents itself
- 01LejerportalIssue registered
Property, tenancy and contact details follow automatically.
2 min · active work - 02SagsfordelingJob categorised
Type and urgency start the right workflow.
3 min · active work - 03ArbejdsordreWorker matched
Skills, area and capacity determine assignment.
4 min · active work - 04NotifikationerTime and access shared
Tenant and contractor receive the same current information.
4 min · active work - 05Mobil rapportCase documented
Photos, materials and approval close the case.
6 min · active work
