Terms & Conditions

1. Roles

1.1 Your Role

You have the authority to enter into this contract on your own behalf or on behalf of your company or organisation.

You are responsible for providing all necessary resources and information requested by us to complete the project, in the formats we require and within the timeframes we set.

You are obligated to review our work, provide feedback, and approve our deliverables in a timely manner.

You acknowledge and accept that deadlines apply to both parties, and you commit to meeting the dates we mutually agree upon.

You further commit to following the payment plan outlined at the beginning of the project proposal under “Investment.”

1.2 Our Role

We guarantee that we are able to carry out everything agreed with you in a professional and timely manner.

Services provided by third parties, (including but not limited to; Shopify, Kinsta, WordPress or other tools we may use) are beyond our control, and we accept no responsibility for functionality, availability, or changes to those services.

Software development and custom coding are delivered as functional at the time of handover. We do not guarantee that changes made by third parties (e.g. CMS updates, browser updates or API changes) will not affect functionality over time.

2. Design

We will design user-friendly and aesthetically pleasing layouts that are responsive across various devices and screen sizes. We use visual tools to define a creative direction, including colour, texture, and typography.

2.1 Communication and Feedback

You will have several opportunities to review our work and provide feedback. We will share our work with you via Google Drive, Github or via a link to our development site.

We will maintain regular communication with you.

If you at any point change your mind or are dissatisfied with our work, you must pay us in full for the time we have spent on your project up to the point of termination. Any completed material will then be transferred to you.

2.2 Delivery of Graphics and Photos

You must provide graphic files (such as logos) in an editable, digital vector format, and images in high resolution.

2.3 Content

You are responsible for delivering text and images that we will integrate into the new design. After handover of the new website, uploading of future text and images is your responsibility unless otherwise agreed.

3. Programming

3.1 Browser and Mobile Testing

We test our work in the current versions of popular browsers, including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

We also test our design on mobile platforms such as iOS (Safari and Chrome) and Android (Chrome).

Testing in other browsers or on specific devices may be carried out at an additional cost.

3.2 Technical Support

Hosting, email, and similar services are handled by specialised providers to ensure the best quality. These services are generally paid for directly by you unless otherwise agreed.

3.3 Third-party Services and Disclaimer

If the project integrates third-party tools, services or plugins (e.g. payment gateways, APIs, hosting providers, plugins, etc.), a-round accepts no responsibility for their functionality, availability, security, changes to terms or operational stability.

It is the client’s responsibility to evaluate and approve the use of such third-party services and to comply with their terms. Any errors, security breaches, or operational disruptions at those providers are beyond a-round’s control and responsibility.

3.4 Search Engine Optimisation (SEO)

We do not guarantee improvements in your site’s search engine ranking, but we ensure that the websites we develop are SEO-optimised.

4. Marketing

4.1 Marketing and Campaign Services

We offer strategic planning and execution of marketing activities such as campaigns, advertising and email marketing. We work purposefully to achieve the best results based on your goals and chosen strategy.

As results such as clicks, conversions and rankings depend on many external factors, we cannot guarantee specific outcomes.

5. Photo and Video

5.1 Scope and Deliverables

The deliverables for photo/video production are specified in the project description and may include finalised photos, video recordings, edits, subtitles and still images. Delivery is digital via Frame.io unless otherwise agreed.

5.2 Production Days and Punctuality

If the shoot day cannot be completed as planned due to customer-related circumstances — including lack of access, delayed arrival, missing equipment or talent — this will be considered a cancellation, and billing will follow our Cancellation Policy (10.1).

5.3 Editing and Approval

Editing rounds are billed at the applicable hourly rate or in accordance with the agreed project scope. A fixed number of iterations is not included unless explicitly specified in writing.

Note that frequent or unstructured feedback rounds, instead of consolidated and coordinated input, may result in increased hours spent on editing, and therefore higher costs.

Project progress relies on your ongoing feedback and approvals. Delays in your response will result in corresponding delays to the project timeline, without affecting the agreed payment schedule or our responsibility.

This workflow is iterative and based on ongoing dialogue. It replaces any fixed approval windows that may otherwise be stated under Test and Acceptance (7.).

6. Changes and Revisions

This clause applies to changes in the agreed project scope or functionality and does not apply to iterations related to visual editing as described under Editing and Approval (5.3).

We understand that requirements may change during the process. The initial price is based on the number of hours we have estimated based on your original requirements.

If you wish to make changes or add new features, we can offer a separate price for the additional work.

7. Test and Acceptance

The client is required to test and approve the solution within 7 days of delivery. Any errors or deficiencies must be reported within this period. Subsequent changes will be billed at the applicable hourly rate.

Applies to all projects unless otherwise specified under Editing and Approval (5.3).

8. Legal Terms

8.1 Confidentiality

Both parties commit to keeping all confidential information exchanged during the project confidential and to use it only for project purposes.

8.2 Limitation of Liability

We will perform our work in accordance with industry best practices. However, we do not guarantee that our work will be error-free.

We cannot be held liable for indirect loss, consequential damages, lost profit or savings. Under all circumstances, our total liability for claims arising out of this contract is limited to the total amount you have paid to us for the project — including in the case of gross negligence or intent — to the extent permitted by law. We aim to deliver a result you’re satisfied with, while protecting both parties’ interests.

8.3 Force Majeure

Neither party shall be held liable for delay or failure to perform if due to circumstances beyond their reasonable control, including but not limited to natural disasters, strikes, internet outages or similar events.

If any part of this contract is deemed illegal, invalid or unenforceable, this does not affect the validity of the remainder of the contract.

8.4 Termination

Either party may terminate the contract with 14 days’ written notice. In the event of termination, the client must pay for all work carried out up to the time of termination.

8.5 Amendments to the Agreement

Changes or additions to these general terms must be in writing and accepted by both parties to be valid.

8.6 Assignment and Governing Law

Neither party may assign this contract to a third party without written approval from the other party.

Both parties agree to comply with all applicable laws and regulations in relation to their activities under this contract.

9. Rights and Licences

9.1 Intellectual Property Rights

You guarantee that all material you provide to us (including but not limited to; text, images, graphics and code) is either your own or that you have obtained the necessary rights to use it. You agree to indemnify us against any third-party claims related to this.

At the end of the project, you own the specific final product we have developed for you, including design and visual elements, as well as source code developed specifically for your solution.

Materials used in the project that are owned by third parties (such as stock photos, fonts, plugins, etc.) remain subject to the respective owners’ licence terms.

The codebase is stored in the client’s GitHub organisation, and the client has full ownership of all client-specific code and content.

a-round reserves the right to reuse generic code components (including but not limited to; functions, structures and modules) that may have been developed in connection with your project. This also applies even if such components have been used alongside business-specific requirements or information, provided that reuse does not reveal or directly apply confidential or unique data, processes or trade secrets.

9.2 Data Protection

You are the data controller for personal data collected via solutions we develop for you. We are happy to assist with technical solutions, but it is your responsibility to ensure that the use of data complies with applicable data protection laws.

9.3 Display of Work

We reserve the right to showcase the final project in our portfolio. If we wish to display drafts, work-in-progress or behind-the-scenes material, we will obtain prior approval from you.

10. Practical Terms

10.1 Cancellation Policy

For cancellations made between 48 and 24 hours before the scheduled start time, we reserve the right to invoice 50% of the agreed amount.

For cancellations made less than 24 hours before the start of the assignment, the full amount (100%) will be invoiced.

These terms apply to all photo and video productions as well as workshops.

10.2 Payment for Third-party Services

Many of the tools and services we use in projects are provided by third parties, for example; hosting, printing, advertising platforms, domains, e-commerce plans or productivity tools.

If nothing specific is agreed in writing, you are responsible for covering the costs of all third-party services.

10.3 Payment

Invoices are payable according to the agreed upon payment terms.